topic Re: Sky Broadband and talk switch off in Broadband

Sky Broadband and talk switch off

Ronane — Sun, 17 May 2026 11:32:19 GMT

I had a letter from Sky telling me that my Sky Broadband and talk will be switched off on 21st August due to it being delivered by the old copper network, and that i would need to upgrade. I telephoned Sky and after a conversation I was advised to upgrade to Ultrafast, I currently have Superfast. They arranged an engineer visit. The Outreach engineer came and after checking my set up, my master socket is in a cupboard at the entrance to my flat. My router is in my living room at the rear of my flat. He told me it was not possibe to install as I would need to plug my router into the Master Socket. He ten said what Sky had told me was wrong that I just needed Digital Voice and he telephoned Sky and told them the outcome. I hve not been told by Sky what they are going to do about it yet and thy have not cancelled my order, although I phoed them and told them what had happened. Can anyone clarify the situation, as I am totally dependant on my broadband, being housebound.

Re: Sky Broadband and talk switch off

TimmyBGood — Sun, 17 May 2026 11:38:27 GMT

@Ronane

Where FTTP is available for installation at an address, an ISP typically cannot order wholesale FTTC.

Re: Sky Broadband and talk switch off

Ronane — Sun, 17 May 2026 12:08:15 GMT

FTTP is not yet available at my address. Am i correct in my understanding that my Superfast Broadband will not be disconnectd and that all i will need for my phone is Digital Voice.

Re: Sky Broadband and talk switch off

GD1 — Sun, 17 May 2026 12:35:50 GMT

@Ronane wrote:

FTTP is not yet available at my address. Am i correct in my understanding that my Superfast Broadband will not be disconnectd Correct and that all i will need for my phone is Digital Voice Yes, your hub is where you would connect your phone to when it's upgraded (assuming you already have the black broadband hub.

Re: Sky Broadband and talk switch off

Ronane — Sun, 17 May 2026 15:51:23 GMT

Thank you so much for your reply, that is what i thought. But i became confused when i read that part fibre would be switched off. I am just dependant on my broadband for everything and was worried. Thank you again.