topic Re: Broadband drop outs in Broadband

Broadband drop outs

Karen326 — Sun, 17 May 2026 06:07:13 GMT

The broadband keeps dropping out. It happens on around 6 times a day. This has been ongoing for a year now and previous to that sporadically. Engineers have been out inside mh home and outside property to no avail. It's so annoying and what am I paying for each month as a VIP customer. This needs rectified and a discount or a couple of free months payments applied I've had one. New router and phone points and wires inside house have made no difference

Re: Broadband drop outs

Daniel0210 — Sun, 17 May 2026 06:31:14 GMT

@Karen326 wrote:

and a discount or a couple of free months payments applied

@Karen326

Unfortunately with regards to a discount that would have to be a goodwill gesture from Sky. Auto compensation only applies if you have a total loss of service and it isn’t fixed after two full working days.

Re: Broadband drop outs

Benhull1989 — Tue, 19 May 2026 18:40:32 GMT

Im currently experiencing the same issue, have been for months, but get the same response...... all fine at skys end. im currently in the process of trying to get my broadband cancelled as its to unreliable.

Re: Broadband drop outs

Skydoesnotwork — Tue, 19 May 2026 18:42:36 GMT

Same. Absolutely sick of it. Guaranteed it happens every single time I decide to sit down and watch live football as well. By the time it's sorted it's self out the game is usually over. Considering just cancelling my sky glass, sky broadband and sky sports package as it's all useless without the wifi working