topic Re: WiFi has suddenly switched off in Broadband

WiFi has suddenly switched off

Sarah07 — Sat, 16 May 2026 19:20:30 GMT

No one has touched the WiFi box, we still have power on the house as normal, but it's just stopped working. For some reason WiFi/broadband checker seems to say it's fine, but it isn't. No lights on the box at all now

Re: WiFi has suddenly switched off

caesarome — Sat, 16 May 2026 19:27:25 GMT

@Sarah07

Try this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi has suddenly switched off

TimmyBGood — Sat, 16 May 2026 19:41:42 GMT

@Sarah07 wrote:
No lights on the box at all now

Which would tend to indicate a complete power supply failure, in which case it's probably not going to work.