https://helpforum.sky.com/t5/Broadband/Broad-band/m-p/5276433#M566168 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 16 May 2026 13:30:41 GMT Allan95 2026-05-16T13:30:41Z https://helpforum.sky.com/t5/Broadband/Broad-band/m-p/5276038#M566057 <P>I've recently up graded broadband to top speed but I'm not getting the speed I was promised by sky I have a message when doing a speed test that I'm able to cancel the up grade due to it being 3 consecutive days of test by sky I've only up graded this just over a week ago and not changed at all from previous sky plan how do I cancel and go back to original contract&nbsp;</P> Fri, 15 May 2026 19:56:41 GMT https://helpforum.sky.com/t5/Broadband/Broad-band/m-p/5276038#M566057 Michael203 2026-05-15T19:56:41Z https://helpforum.sky.com/t5/Broadband/Broad-band/m-p/5276433#M566168 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 16 May 2026 13:30:41 GMT https://helpforum.sky.com/t5/Broadband/Broad-band/m-p/5276433#M566168 Allan95 2026-05-16T13:30:41Z