topic Re: Broadband line in Broadband

Broadband line

Paulshakey — Tue, 12 May 2026 16:53:58 GMT

Is it correct that I am loosing my broadband in August due to BT closes our local exchange and sky can't provide me with an internet service

Re: Broadband line

caesarome — Tue, 12 May 2026 16:57:02 GMT

@Paulshakey

Sadly this does appear to be correct as a number of other people have also been sent the same email or letter that you have.

Re: Broadband line

TimmyBGood — Tue, 12 May 2026 16:58:18 GMT

@Paulshakey

Unfortunately this does appear to be the case for properties which aren't within reach of FTTP and where Sky doesn't have the correct equipment to offer a SoGEA circuit over copper.

For reference, it's BT that is the designated Universal Service Obligation provider.

Re: Broadband line

Paulshakey — Tue, 12 May 2026 17:00:14 GMT

Nobody has contacted me from sky except in trying to offer me an upgrade which seems pointless if they can't honour the offer.

Re: Broadband line

caesarome — Tue, 12 May 2026 17:03:01 GMT

If nobody has contacted you where does the August date come from that you have mentioned in your opening post so have you been sent a letter or email ?

Re: Broadband line

Paulshakey — Tue, 12 May 2026 17:03:46 GMT

I have only received a text to say Sky can't provide me with internet after August, please

find another provider and that's it so not at all helpful

Re: Broadband line

Paulshakey — Tue, 12 May 2026 17:06:07 GMT

I received a text message that's all but which I was ensure was real but it is actually from sky as I have just found out.

Re: Broadband line

caesarome — Tue, 12 May 2026 17:09:50 GMT

@Paulshakey

That really isnt a great way to deliver the news as state very least I would except a letter or email but sadly it does appear that it is correct. If you want further confirmation give Sky a call or check your account here to see if anything appears:

https://www.sky.com/mymessages

Re: Broadband line

Paulshakey — Fri, 15 May 2026 20:25:52 GMT

I can confirm Sky can't provide with internet after August and amazingly they said that they won't charger me early exit fees if I move to another provider, how very thoughtful of them 🤣🤣 I have now put in motion changing to Virgin foe half the price and no set up fees 👍🏻