topic Re: Not worked since fitted in Broadband

Not worked since fitted

Evehutch — Fri, 15 May 2026 12:20:10 GMT

Since we have had Sky broadband fitted it is only worked for a few days in a few months.
we keep having issues and have to wait days/weeks for someone to come out and fix it then it only lasts a couple days and no longer works. I have been raising this online and trying to get through to sky but can't find the "correct" number for the department I need to speak to. Online it keeps taking me to the service checker however I know the service is Not working, I do not need to check it. The pon sign is flashing on my device.

Re: Not worked since fitted

Daniel0210 — Fri, 15 May 2026 12:25:20 GMT

@Evehutch wrote:

and trying to get through to sky but can't find the "correct" number for the department I need to speak to.

@Evehutch

There is no direct number for any particular department. Just dialling 150 (free) from your Sky Talk landline, if it's working, is the normal contact number.

Re: Not worked since fitted

caesarome — Fri, 15 May 2026 12:39:43 GMT

@Evehutch wrote:

Online it keeps taking me to the service checker however I know the service is Not working, I do not need to check it. The pon sign is flashing on my device.

Can you not run this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Not worked since fitted

Evehutch — Fri, 15 May 2026 17:50:41 GMT

I have done this numerous times and filled out a form at the end and it's got me nowhere 😞

Re: Not worked since fitted

Evehutch — Fri, 15 May 2026 17:51:04 GMT

I don't have a sky landline just broadband.

Re: Not worked since fitted

Daniel0210 — Fri, 15 May 2026 17:52:55 GMT

@Evehutch wrote:

I don't have a sky landline just broadband.

@Evehutch

For your information you do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine and entirely your choice.

In the future if you have a cheap handset you only need to plug it in when you need to call Sky (dialling 150 free) if and when there's an issue.