topic Re: No internet light in Broadband

No internet light

Aurora2 — Thu, 14 May 2026 22:11:42 GMT

Just got my broadband issued today. I set up the machine 5 days ago. No internet light

Re: No internet light

caesarome — Fri, 15 May 2026 08:57:29 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet light

Aurora2 — Fri, 15 May 2026 09:44:32 GMT

Hello. All the tests say all is good. However the internet light is still not showing any colour.
When I try to connect to the wifi it says it's a problem with the WiFi home connection. I've unplugged and replugged multiple times. No luck.
please help as I need to wfh 🙏

Re: No internet light

caesarome — Fri, 15 May 2026 11:07:40 GMT

@Aurora2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No internet light

Jason- — Fri, 15 May 2026 12:10:27 GMT

Hello @caesarome, thanks for making us aware of @Aurora2's message. I'll drop them an invite now and we can help get them back online! 👍🏻

Thanks, Jason