Slow internet , overcharged , wrong router

Jackiegarrow — Fri, 15 May 2026 09:24:36 GMT

So I was meant to recieve a new router last year which was never ever delivered my Internet has been running so slow since then , I have now been charged backdated money from skys mistakes which I do not understand but I do belive I am paying for a service which I am not recieving

Re: Slow internet , overcharged , wrong router

caesarome — Fri, 15 May 2026 09:33:58 GMT

@Jackiegarrow wrote:

So I was meant to recieve a new router last year which was never ever delivered

Was this due to you one no longer receiving updatyes, if so did you go ahead an order one from here:

https://sky.com/skyhuboptions

@Jackiegarrow wrote:

my Internet has been running so slow since then ,

Give this test a try:

https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/connect-devices-to-broadband-fix-a-problem

@Jackiegarrow wrote:

I have now been charged backdated money from skys mistakes which I do not understand b

What is this backdated charge ?

topic Slow internet , overcharged , wrong router in Broadband

Slow internet , overcharged , wrong router

Re: Slow internet , overcharged , wrong router