https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5275536#M565917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3544570">@Fizzydumdum</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place as per this message at the top of the page:<BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952</A></P> <P><BR />If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Fri, 15 May 2026 08:55:50 GMT caesarome 2026-05-15T08:55:50Z https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5275377#M565875 <P>I've followed all steps. Still not connected, unplugged and replugged and restarted hub twice&nbsp;</P> Fri, 15 May 2026 03:48:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5275377#M565875 Fizzydumdum 2026-05-15T03:48:50Z https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5275536#M565917 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3544570">@Fizzydumdum</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place as per this message at the top of the page:<BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952</A></P> <P><BR />If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> Fri, 15 May 2026 08:55:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5275536#M565917 caesarome 2026-05-15T08:55:50Z https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5277777#M566542 <P>Thank you so much.&nbsp;<BR />I think not was maintenance as it was fine in the morning.&nbsp;</P> Mon, 18 May 2026 19:45:13 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working-Connecting-to-captive-WiFi/m-p/5277777#M566542 Fizzydumdum 2026-05-18T19:45:13Z