topic Re: Not connected to internet in Broadband

Not connected to internet

Michael345 — Thu, 14 May 2026 18:39:46 GMT

My phone / TV on YouTube buffering at about 19:15 hours today . My phone says my router is not connected to the internet - but all tests in the APP say it's ok (?) I'm using 4G as nothing works phone or TV ( ie on YouTube ) when connected to WIFI . Something has suddenly gone wrong about 1915-20 hrs

Re: Not connected to internet

Jason- — Fri, 15 May 2026 08:15:37 GMT

Hello @Michael345, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to report issues you're having with your Sky Broadband connection. I'll send you an invite to a private chat shortly and we can look into this for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Not connected to internet

C4rv3r — Fri, 15 May 2026 19:05:45 GMT

My internet is having the exact same issue. I've tried everything. I'm streaming via my phone's 4G to keep the kids entertained, but it's quickly eating up my data

Re: Not connected to internet

arcadeavenger — Fri, 15 May 2026 19:16:49 GMT

Hi @C4rv3r, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.