https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275454#M565902 <P><SPAN>We have had Parental controls on the Sky app for ages. We upgraded to full fibre yesterday but, despite having Sky wifi max, the parental controls have disappeared from my sky app.&nbsp;</SPAN></P><P><SPAN>I'm a foster carer so it is hugely important that I am able to have parental controls on my internet.</SPAN></P><P><SPAN>I have uninstalled and reinstalled the app - still not there.</SPAN></P><P><SPAN>Should I have recieved a new hub? What can I do to get this back</SPAN></P> Fri, 15 May 2026 07:38:29 GMT mandajaneb1 2026-05-15T07:38:29Z https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275454#M565902 <P><SPAN>We have had Parental controls on the Sky app for ages. We upgraded to full fibre yesterday but, despite having Sky wifi max, the parental controls have disappeared from my sky app.&nbsp;</SPAN></P><P><SPAN>I'm a foster carer so it is hugely important that I am able to have parental controls on my internet.</SPAN></P><P><SPAN>I have uninstalled and reinstalled the app - still not there.</SPAN></P><P><SPAN>Should I have recieved a new hub? What can I do to get this back</SPAN></P> Fri, 15 May 2026 07:38:29 GMT https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275454#M565902 mandajaneb1 2026-05-15T07:38:29Z https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275687#M565967 <P>problem has been solved</P> Fri, 15 May 2026 12:36:26 GMT https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275687#M565967 mandajaneb1 2026-05-15T12:36:26Z https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275688#M565968 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4279660">@mandajaneb1</a>&nbsp;</P> <P>What did you do to resolve it ?</P> Fri, 15 May 2026 12:37:14 GMT https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275688#M565968 caesarome 2026-05-15T12:37:14Z https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275736#M565986 <P>it just suddenly reappeared on the app</P> Fri, 15 May 2026 13:54:59 GMT https://helpforum.sky.com/t5/Broadband/Parental-controls-have-disappeared-from-Sky-app/m-p/5275736#M565986 mandajaneb1 2026-05-15T13:54:59Z