https://helpforum.sky.com/t5/Broadband/New-customer-Switch-failed-In-limbo/m-p/5274999#M565752 <P>I completed the sign-up process online. Got the requisite emails up to "We're pleased to confirm your order with Sky Broadband and Talk"</P><P>But then the switch failed, and instructed to try again later.</P><P>When I try again later, it tells me no fibre at my address (which might be true, it could be hybrid).</P><P>The result is my switch is in limbo, BT think I'm leaving (got their emails), but the switch didn't actually go through.</P><P>&nbsp;</P><P>Please advise. Thanks.</P> Thu, 14 May 2026 13:42:34 GMT oldmansteve 2026-05-14T13:42:34Z https://helpforum.sky.com/t5/Broadband/New-customer-Switch-failed-In-limbo/m-p/5274999#M565752 <P>I completed the sign-up process online. Got the requisite emails up to "We're pleased to confirm your order with Sky Broadband and Talk"</P><P>But then the switch failed, and instructed to try again later.</P><P>When I try again later, it tells me no fibre at my address (which might be true, it could be hybrid).</P><P>The result is my switch is in limbo, BT think I'm leaving (got their emails), but the switch didn't actually go through.</P><P>&nbsp;</P><P>Please advise. Thanks.</P> Thu, 14 May 2026 13:42:34 GMT https://helpforum.sky.com/t5/Broadband/New-customer-Switch-failed-In-limbo/m-p/5274999#M565752 oldmansteve 2026-05-14T13:42:34Z https://helpforum.sky.com/t5/Broadband/New-customer-Switch-failed-In-limbo/m-p/5275083#M565767 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683726">@oldmansteve</a>&nbsp;</P> <P>You will need to call Sky about this as they will need to look into why the switch failed.</P> Thu, 14 May 2026 15:41:37 GMT https://helpforum.sky.com/t5/Broadband/New-customer-Switch-failed-In-limbo/m-p/5275083#M565767 caesarome 2026-05-14T15:41:37Z