https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274951#M565740 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683561">@Devonlee112</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 14 May 2026 12:15:59 GMT caesarome 2026-05-14T12:15:59Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274859#M565714 <P>All light are green but WiFi not working, app says there is an issue but as soon as you click let's fix it, it then says it is fine when it is not</P> Thu, 14 May 2026 10:52:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274859#M565714 Devonlee112 2026-05-14T10:52:47Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274951#M565740 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683561">@Devonlee112</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 14 May 2026 12:15:59 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274951#M565740 caesarome 2026-05-14T12:15:59Z