https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274753#M565687 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683416">@Rob407</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 14 May 2026 09:24:15 GMT caesarome 2026-05-14T09:24:15Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274691#M565675 <P>Broadband not working, power light is green, WiFi light is green but internet light if off. I've tried switching off unplugging and switching back on but that didn't work.</P> Thu, 14 May 2026 08:37:00 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274691#M565675 Rob407 2026-05-14T08:37:00Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274753#M565687 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683416">@Rob407</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 14 May 2026 09:24:15 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5274753#M565687 caesarome 2026-05-14T09:24:15Z