topic Re: Fibre installation cancelled by Sky in Broadband

Fibre installation cancelled by Sky

Arfur13 — Wed, 13 May 2026 22:04:16 GMT

Fibre is being installed where I live by Openreach. One of their engineers told me tat as we are in a semi-detached they would run a cable in my next door neighbours garden and after he's up and running they would run a cable from his through the dividing fence and drill it into my front wall. My neighbour has been connected to Fibre and I'm still waiting. I have just received a message from Sky saying they have cancelled my order because Openreach have not received any permission!

How do I deal with this please?

Re: Fibre installation cancelled by Sky

caesarome — Thu, 14 May 2026 04:36:02 GMT

@Arfur13 wrote:

How do I deal with this please?

You will need to Sky as usually you would have been sent a permission to work form that you fill in and return to Openreach so if yiou haven't been sent this by them then you will need to inform Sky of this.

Re: Fibre installation cancelled by Sky

Me134 — Thu, 14 May 2026 06:39:25 GMT

@caesarome wrote:
@Arfur13 wrote:
How do I deal with this please?
You will need to Sky as usually you would have been sent a permission to work form that you fill in and return to Openreach so if yiou haven't been sent this by them then you will need to inform Sky of this.

Is it not (perhaps) more likely that the neighbor refused permission to take a spur off their box?

Re: Fibre installation cancelled by Sky

TimmyBGood — Thu, 14 May 2026 07:17:30 GMT

@Arfur13 wrote:

One of their engineers told me tat as we are in a semi-detached they would run a cable in my next door neighbours garden and after he's up and running they would run a cable from his through the dividing fence and drill it into my front wall.

I'd note that's not a typical optical cable topology (which is fundamentally different to copper)

Re: Fibre installation cancelled by Sky

Arfur13 — Thu, 14 May 2026 15:23:46 GMT

Thanks for your kind responses.

I've never received any forms to fill in regarding any permissions. Openreach say to request Sky to escalate the problem.

I'm wondering whether the fact my home is Leasehold that is causing the problem

Re: Fibre installation cancelled by Sky

caesarome — Thu, 14 May 2026 15:36:22 GMT

Have you spoken to Sky about this ?