https://helpforum.sky.com/t5/Broadband/Broadband-isnt-working/m-p/5274460#M565603 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683145">@Charlottetu</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 13 May 2026 18:44:02 GMT caesarome 2026-05-13T18:44:02Z https://helpforum.sky.com/t5/Broadband/Broadband-isnt-working/m-p/5274458#M565601 <P>The broadband isnt working and isnt connecting to my box</P> Wed, 13 May 2026 18:39:43 GMT https://helpforum.sky.com/t5/Broadband/Broadband-isnt-working/m-p/5274458#M565601 Charlottetu 2026-05-13T18:39:43Z https://helpforum.sky.com/t5/Broadband/Broadband-isnt-working/m-p/5274460#M565603 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683145">@Charlottetu</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 13 May 2026 18:44:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-isnt-working/m-p/5274460#M565603 caesarome 2026-05-13T18:44:02Z