topic Re: Connecting HP printer to sky router in Broadband

Connecting HP printer to sky router

Kev176 — Wed, 13 May 2026 18:33:55 GMT

I'm having trouble connecting my HP Photosmart 5520 printer to my sky broadband router. The printer troubleshooting report says that I need to ensure that the MAC address filtering is enabled but I've no idea how to do this and I can't seem to be able to address printer as a new device withi the MySky app.

Re: Connecting HP printer to sky router

TimmyBGood — Wed, 13 May 2026 18:38:15 GMT

@Kev176

Sky Hubs don't do MAC filtering.

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

Re: Connecting HP printer to sky router

Kev176 — Thu, 14 May 2026 09:02:23 GMT

Thanks for your response. Unfortunately I'm not really technologically minded so would you mind explaining how I do that.

Re: Connecting HP printer to sky router

TimmyBGood — Thu, 14 May 2026 09:18:10 GMT

@Kev176

https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings-max-hub