topic Modem has no power in Broadband

Modem has no power

IsmailOnder — Wed, 13 May 2026 16:21:45 GMT

Hi my modem lighst is not on i dont know modem or power cable is broken. Can you please help me about this?

Re: Modem has no power

caesarome — Wed, 13 May 2026 16:30:32 GMT

Do you mean your broadband hub (router) has no power to it at all, if so can you plug it into a different power socket to see if it then works.

Re: Modem has no power

IsmailOnder — Wed, 13 May 2026 17:39:52 GMT

No it doesnot work in different socket too

Re: Modem has no power

caesarome — Wed, 13 May 2026 18:47:09 GMT

@IsmailOnder

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.