topic WiFi not working in Broadband

WiFi not working

JB170 — Wed, 13 May 2026 14:57:30 GMT

Dear team,

over the past month, our WiFi keeps randomly cutting out and then powering back up. Also it is slower than advertised. I reported these issues and although you said they were fixed, the WiFi keeps cutting out.
I work from home so this is quite an urgent issue.
please can you look into this and let me know what the issue is.
thanks.

Re: WiFi not working

caesarome — Wed, 13 May 2026 15:15:56 GMT

Sorry @JB170 but this is where customers help each other so does this happen when you are in the same room that your broadband hub is in ?

Re: WiFi not working

Daniel0210 — Wed, 13 May 2026 15:18:18 GMT

@JB170 wrote:

I work from home so this is quite an urgent issue.

@JB170

It's worth adding that Sky broadband being discussed on here is a domestic service and whilst it's fine for those customers working from home to use it they won't receive additional or quicker support.