topic Re: LOS light, App says everything is good in Broadband

LOS light, App says everything is good

Scubaian1 — Wed, 13 May 2026 14:22:06 GMT

Broadband is down, app says everything is fine so I can't get a phone number to call or find one online. Fibre box has a red loss of signal light. Need a number to report the fault.

Re: LOS light, App says everything is good

GD1 — Wed, 13 May 2026 14:26:10 GMT

@Scubaian1 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If your ONT shows a Red Light please see this guide https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Re: LOS light, App says everything is good

Scubaian1 — Wed, 13 May 2026 14:45:34 GMT

After about 20 times the app finally decided there might be an issue and let me report a fault. But I have to say, not feeling the love with this process.