topic Re: Return sky broadband equipment (Router) in Broadband

Return sky broadband equipment (Router)

Przemyslaw+Dabrow — Wed, 06 May 2026 16:11:17 GMT

I lost my return label how I can get new one?

Re: Return sky broadband equipment (Router)

caesarome — Wed, 06 May 2026 16:14:19 GMT

You can print you own return label here or select the option for the post office to do it for you:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Return sky broadband equipment (Router)

Gwbutch — Wed, 13 May 2026 10:35:26 GMT

The box is to small for the router . After 2 weeks still waiting for Sky to e mail returns label

Re: Return sky broadband equipment (Router)

Daniel0210 — Wed, 13 May 2026 10:37:53 GMT

@Gwbutch
If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.