topic Re: Keeps dropping in Broadband

Keeps dropping

LeanneP — Wed, 13 May 2026 09:00:59 GMT

The wifi box keeps showing the Internet light flashing orange multiple times through this morning so broadband and wifi keeps dropping multiple times. Checked service through app and keeps saying there's no issues, but obviously there is

Re: Keeps dropping

caesarome — Wed, 13 May 2026 09:16:57 GMT

@LeanneP

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Keeps dropping

Annettejcooper — Wed, 13 May 2026 10:11:15 GMT

I have the same issue! Every day around 11.00am it just drops. So annoying as I work from home!!