Regular drop outs and latency

BruntonDarren — Mon, 11 May 2026 19:56:39 GMT

Starting last week I am seeing regular drop outs of my connection and also increased latency/buffering across all of my homework devices. This is happening on wireless and wired devices including my Sky Q box. Prior to last week I haven't had any issues and no new devices have been introduced.

Re: Regular drop outs and latency

Jason- — Tue, 12 May 2026 09:41:27 GMT

Hello @BruntonDarren, thanks for taking the time to make your first post here on our Community and we're sorry it's to report issues you're having with your Sky Broadband connection 😕

I'll send you an invite to a private chat shortly and we can help make sure things improve for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Re: Regular drop outs and latency in Broadband

Regular drop outs and latency

Re: Regular drop outs and latency