topic Re: Have no Internet in Broadband

Have no Internet

karengibson63 — Tue, 12 May 2026 23:58:55 GMT

My Internet has been off for over an hour. I have tried everything it says to do a few times . Still nothing

Re: Have no Internet

GD1 — Wed, 13 May 2026 00:02:23 GMT

@karengibson63 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: Have no Internet

karengibson63 — Wed, 13 May 2026 00:02:41 GMT

Not sure what i am supposed to write ?

Re: Have no Internet

Daniel0210 — Wed, 13 May 2026 03:11:40 GMT

@karengibson63

We are just informing you that normally any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See that pinned post mentioned by @GD1 which could be relevant any night this occurs.

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or following the other advice mentioned.