https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5273328#M565303 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3816971">@Leenalou</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 12 May 2026 09:32:35 GMT caesarome 2026-05-12T09:32:35Z https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5273326#M565301 I am working from home and can't connect to my wifi, it has been fine for the last hour and all of a sudden gone off, it says connection has dropped and I can't get it back on!? I've gone through the let's fix it but its not fixing! Tue, 12 May 2026 09:28:16 GMT https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5273326#M565301 Leenalou 2026-05-12T09:28:16Z https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5273328#M565303 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3816971">@Leenalou</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Tue, 12 May 2026 09:32:35 GMT https://helpforum.sky.com/t5/Broadband/Wifi-issue/m-p/5273328#M565303 caesarome 2026-05-12T09:32:35Z