No light on internet connection

Bonniemills — Tue, 12 May 2026 08:54:48 GMT

Have light on power, Wi-Fi (both green) orange on voice and no light on the internet one

Re: No light on internet connection

Kelis1 — Tue, 12 May 2026 09:01:35 GMT

Is yours flashing green slowly?

Re: No light on internet connection

caesarome — Tue, 12 May 2026 09:07:47 GMT

@Bonniemills

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No light on internet connection in Broadband

No light on internet connection

Re: No light on internet connection

Re: No light on internet connection