topic Re: New Hub delivery- Sky Hub 4.2 in Broadband

New Hub delivery- Sky Hub 4.2

Readingworm87 — Sun, 02 Feb 2025 16:50:19 GMT

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates. Sky are going to replace my existing hub for free with the Sky Hub 4.2.

They say it will be dispatched in the next few days, what I would like to know is how will they dispacth the hub and deliver it?. Will it be by Royal Mail or another courier? As nobody will be at home to recieve the deilvery.

Re: New Hub delivery- Sky Hub 4.2

cookiemonsteruk — Sun, 02 Feb 2025 16:53:24 GMT

@Readingworm87

Broadband equipment is dispatched via royal tracked 24.

Re: New Hub delivery- Sky Hub 4.2

cookiemonsteruk — Sun, 02 Feb 2025 16:57:41 GMT

@Readingworm87

When you my sky app updates that it has been dispatched use the tracking number on the royal mail website to have it redirected to a local post office or trusted neigbour

Re: New Hub delivery- Sky Hub 4.2

caesarome — Sun, 02 Feb 2025 17:06:22 GMT

@Readingworm87

As stated above it will be sent by Royal Mail who should email you a couple of times with a 4 hour delivery slot.

Re: New Hub delivery- Sky Hub 4.2

TimmyBGood — Sun, 02 Feb 2025 17:13:20 GMT

@Readingworm87 wrote:

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates.

It's probably a Q Hub (released in late 2015) : Sky is looking to replace all of these and all earlier models by the end of 2025 because they don't meet the new government regulations for internet routers: specifically they have fixed weak administrator credentials.

Re: New Hub delivery- Sky Hub 4.2

manjup — Sun, 16 Feb 2025 16:47:45 GMT

Does anyone know if the hub is easy to set up. I have broadband only and live alone. Am not tech savvy and as far as I can see my existing hub has one wire connected to the back of it and the other end in the wall socket. I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?

Re: New Hub delivery- Sky Hub 4.2

fghfghfgh — Sun, 16 Feb 2025 18:17:49 GMT

I just installed mine an hour ago - very simple, just as you describe. For once the instructions in the box were clear and easy to follow. My only concern was that the instructions dais don't set it up before the activation date, which it said was on the box. There was no activation date anywhere on the box, but it worked anyway.

Re: New Hub delivery- Sky Hub 4.2

caesarome — Sun, 16 Feb 2025 19:53:38 GMT

@manjup wrote:

I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?

@manjup

That is correct.

Aftersetting it up you will then need to have you devices search for you new wireless network name (the one that starts with SKY...) and use the password that came on the card to get them to them connect your Wifi.

Re: New Hub delivery- Sky Hub 4.2

manjup — Sun, 16 Feb 2025 21:48:53 GMT

Thank you so much!

Re: New Hub delivery- Sky Hub 4.2

Atomic63 — Tue, 01 Apr 2025 15:08:33 GMT

Can I ask how you asked/ got a replacement? It says log in to sky & request online but I'm not seeing where to request an exchange. Thanks in Advance.

Re: New Hub delivery- Sky Hub 4.2

Chrisee — Tue, 01 Apr 2025 15:20:49 GMT

@Atomic63 Sky are contacting customers with hubs thst need replacing in batches . There is a link in the communication on how to order the replacement hub.

Re: New Hub delivery- Sky Hub 4.2

lozza1959 — Tue, 01 Apr 2025 16:26:32 GMT

I received a letter from sky about it this week, it directs you to their app for further information. After going round in circles endlessly I went back to the letter and noticed that at the very bottom is a www. address to type in that takes you direct to the page where you can request a replacement hub free of charge.

Re: New Hub delivery- Sky Hub 4.2

NeilDewey — Tue, 01 Apr 2025 16:48:30 GMT

Still waiting for my hub 4.2 to be delivered, and you've already sent me a text to tell me it's in the way?

Re: New Hub delivery- Sky Hub 4.2

caesarome — Tue, 01 Apr 2025 17:05:34 GMT

@NeilDewey

The status of the order should appear here for you:

https://www.sky.com/ordertracking

Re: New Hub delivery- Sky Hub 4.2

Atomic63 — Tue, 01 Apr 2025 18:32:02 GMT

Hi lozza1959

Thanks for that. Like you I've been going round & round in circles, couldn't find a thing.

I'll look at letter when at home.

😀😀

Re: New Hub delivery- Sky Hub 4.2

manjup — Tue, 01 Apr 2025 19:24:07 GMT

i received an email from Sky,

I received my new hub last week as I renewed my broadband and requested the hub be sent at the same time. It arrived the next day. Was easy to set up.

Hope this helps.

Re: New Hub delivery- Sky Hub 4.2

julianna1973 — Sun, 13 Apr 2025 16:26:00 GMT

I got an email, dont recall any letter. The address doesnt seem to be on the email, can you post it here? coz I have to order on behalf of family members & would prefer a straight forward method, i had hassle ordering for myself thru webchat etc

Re: New Hub delivery- Sky Hub 4.2

caesarome — Sun, 13 Apr 2025 16:28:54 GMT

@julianna1973 wrote:

I got an email,

There is a link in the email that you can order it from so have you done this ?

Re: New Hub delivery- Sky Hub 4.2

Daniel0210 — Sun, 13 Apr 2025 16:35:00 GMT

@julianna1973 wrote:

can you post it here? coz I have to order on behalf of family members & would prefer a straight forward method,

@julianna1973
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Any loaned equipment will be delivered to the address where the account is.

Re: New Hub delivery- Sky Hub 4.2

sonic1971 — Tue, 12 May 2026 08:38:05 GMT

I also got an email from Sky advising my router is out of date & wonder if anyone can offer myself help or advice on this issue.

I am a Sky Broadband customer for 10 years. For 9 of those years I had an SR102 router & was getting half speeds. Sky never ever told me I should have got a new router years ago. I eventually got an updated SR203 router last year which doubled my broadband speeds from 37.5 Mb/s to 75 Mb/s. I also had a dedicated Mk4 BT Openreach 5C socket added at the time.

Last week I got an email advising my router is no longer receiving updates & I should click a link to get another. When I clicked the link I got an error message & had to go through manual hoops to eventually get a router sent out.

This week I get another email saying a Sky Q 4.2 hub is being sent out. I am thinking this is the router I already have? A dual band WIFI 5 router (SR203) that is no longer supported since December 2025.

I went on the website chatbot thing & got a Sky technical agent, but got no answers there either. Agent said something about a Broadband Max 6 hub I would have to be escalated to and was also going on about giving me 3 WIFI boosters or something. Not needed in my small 46 sq/m single level home. I ended the chat due to going round in circles.

Anyone here know what is going on with this & how I just get a plain jane router from Sky that actually still receives updates & security fixes, etc'.

Many thanks.