topic Re: NO INTERNET AGAIN ON A NIGHT TIME in Broadband

NO INTERNET AGAIN ON A NIGHT TIME

Smirkwood — Tue, 12 May 2026 00:37:34 GMT

Currently my Internet in Sunderland is not working, but the My Sky app says everything is fine when i run the check!? I have restarted the sky Router twice, but no change. I have noticed this happen a few times recently at around 1 or 2am, and I see other customers have a similar experience, why? Please resolve.

Re: NO INTERNET AGAIN ON A NIGHT TIME

Paddy871 — Tue, 12 May 2026 00:40:31 GMT

Same here in london mate

Re: NO INTERNET AGAIN ON A NIGHT TIME

Aidantomiak — Tue, 12 May 2026 01:05:59 GMT

Same here in Birmingham

Re: NO INTERNET AGAIN ON A NIGHT TIME

Claroo — Tue, 12 May 2026 01:19:53 GMT

Same here, having sky glass I am unable to use internet or tv. Annoying.

Re: NO INTERNET AGAIN ON A NIGHT TIME

Ruffy85 — Tue, 12 May 2026 01:20:59 GMT

Yup same here in south wales. Around 1am to 2am no internet

Re: NO INTERNET AGAIN ON A NIGHT TIME

Daniel0210 — Tue, 12 May 2026 03:28:33 GMT

All

In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.