topic No Internet in Broadband

No Internet

zoe_xx — Tue, 12 May 2026 01:02:03 GMT

lost internet around 12:10am and have been unable to connect since, the app said NOTHING and has done until around 15 minutes ago where it said my hub had no connection at all. we was trying to figure it out for an hour before the app even said that, very irritating to say the least.

Re: No Internet

Daniel0210 — Tue, 12 May 2026 03:29:29 GMT

@zoe_xx
In view of the time you’ve posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No Internet

zoe_xx — Tue, 12 May 2026 03:50:46 GMT

ah i see, well i'll keep a check once 7am hits. it's just weird because the wifi was acting funny prior to midnight, like around 9pm. which is why i didn't think it was maintence, so in retrospect my wifi hasn't been "on" for around 8 hours.. but i shall keep an eye out on it. thank you for replying

Re: No Internet

Daniel0210 — Tue, 12 May 2026 06:03:23 GMT

@zoe_xx
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your Internet Service Provider (Sky).

If it stil, doesn't work after 7am use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No Internet

zoe_xx — Tue, 12 May 2026 07:16:17 GMT

yeah i know the wifi and broadband stuff, i was just tired as it was 4am. but its past 8am now and still no wifi, the broadband hub has no connection to sky whatsoever so cannot gain any wifi from it. i'm going to call Sky now and report it to hopefully see if it fixes for me and possibly anyone else soon