topic Re: No internet surrey in Broadband

No internet surrey

Ells4 — Tue, 12 May 2026 00:12:19 GMT

I can't connect it's just an orange light on the internet

Re: No internet surrey

Ada11 — Tue, 12 May 2026 00:21:09 GMT

Same no internet Bleinham gardens SM6

Re: No internet surrey

Ma108 — Tue, 12 May 2026 00:24:43 GMT

Same here , no wifi I've tried testing server on app, it says everything is working but it's not

Re: No internet surrey

Emdavor — Tue, 12 May 2026 00:25:06 GMT

I am in Sm6 too. no internet sadly

Re: No internet surrey

WN — Tue, 12 May 2026 00:27:15 GMT

SM5 too, flashing green light

Re: No internet surrey

Tysonhm — Tue, 12 May 2026 00:34:02 GMT

Flashing green light for me too. In SM5. This is ridiculous, i have a massive presentation to over 1000 people in the morning! My stress levels just went through the roof!

Re: No internet surrey

Paddy871 — Tue, 12 May 2026 00:44:04 GMT

Sm6 here same issue

Re: No internet surrey

Mohammed83 — Tue, 12 May 2026 00:47:51 GMT

No internet for me either (SM6).

Re: No internet surrey

Ells4 — Tue, 12 May 2026 00:52:38 GMT

I've tried everything, must be on their end

I'm sm5

says all is working fine and I'm connected

deffo not!

Re: No internet surrey

Hebwitch2019 — Tue, 12 May 2026 00:55:51 GMT

None for me, in the Scottish Isles. Just keeps dropping out saying there's a connection problem, then when I test the connection it says its all fine, but its not.

I have online classes to teach in the morning, this is some **bleep**

Re: No internet surrey

Daniel0210 — Tue, 12 May 2026 03:30:42 GMT

All,
In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.