https://helpforum.sky.com/t5/Broadband/ONT-replaced-by-engineer/m-p/5272886#M565158 <P>An engineer came by to replace ONT box howerever, there is still no service in my unit. I need technical support&nbsp;</P> Mon, 11 May 2026 16:11:26 GMT CarolineMar 2026-05-11T16:11:26Z https://helpforum.sky.com/t5/Broadband/ONT-replaced-by-engineer/m-p/5272886#M565158 <P>An engineer came by to replace ONT box howerever, there is still no service in my unit. I need technical support&nbsp;</P> Mon, 11 May 2026 16:11:26 GMT https://helpforum.sky.com/t5/Broadband/ONT-replaced-by-engineer/m-p/5272886#M565158 CarolineMar 2026-05-11T16:11:26Z https://helpforum.sky.com/t5/Broadband/ONT-replaced-by-engineer/m-p/5273299#M565294 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4681375">@CarolineMar</a></SPAN>, thanks for taking the time to make your first post and we're sorry this is to report issues with your Sky Broadband connection even after an engineer has replaced the ONT in your home.&nbsp;</P> <P>&nbsp;</P> <P>If you're still having problems this morning then I'll send you an invite to a private chat shortly and we can help you get things sorted.</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR /><BR />Thanks, Jason-</P> Tue, 12 May 2026 09:00:27 GMT https://helpforum.sky.com/t5/Broadband/ONT-replaced-by-engineer/m-p/5273299#M565294 Jason- 2026-05-12T09:00:27Z