topic Re: Credit on account in Broadband

Credit on account

Shek95 — Mon, 11 May 2026 12:49:49 GMT

Hi all, I recently cancelled my sky broadband and my account is showing a credit balance I haven't been refunded. It's been over a month since I switched and still not had this refund so any help would be appreciated!

Re: Credit on account

caesarome — Mon, 11 May 2026 12:51:52 GMT

@Shek95

Are your payment details still in place on the account ?

Re: Credit on account

Shek95 — Mon, 11 May 2026 12:54:54 GMT

I have an active mobile contract on my account I'm still paying so I assume so 🤔

Re: Credit on account

caesarome — Mon, 11 May 2026 12:58:24 GMT

@Shek95

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit on account

Brill+Gill — Mon, 11 May 2026 13:28:49 GMT

Thanks for escalating this @caesarome. We’ve sent @Shek95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.