https://helpforum.sky.com/t5/Broadband/Stream-puck-not-connecting/m-p/5272734#M565101 <P>Sorry but as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500344">@Derek103</a>&nbsp;customers here we can't send this customer anything so they will have to call Sky.</P> Mon, 11 May 2026 12:21:12 GMT caesarome 2026-05-11T12:21:12Z https://helpforum.sky.com/t5/Broadband/Stream-puck-not-connecting/m-p/5272694#M565094 <P>I'm a Sky broadband engineer. WiFi tests fine. 300mbps at the puck. The puck is faulty and needs replaced. Please send the customer a new puck Sirius won't let me</P> Mon, 11 May 2026 11:24:42 GMT https://helpforum.sky.com/t5/Broadband/Stream-puck-not-connecting/m-p/5272694#M565094 Derek103 2026-05-11T11:24:42Z https://helpforum.sky.com/t5/Broadband/Stream-puck-not-connecting/m-p/5272734#M565101 <P>Sorry but as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500344">@Derek103</a>&nbsp;customers here we can't send this customer anything so they will have to call Sky.</P> Mon, 11 May 2026 12:21:12 GMT https://helpforum.sky.com/t5/Broadband/Stream-puck-not-connecting/m-p/5272734#M565101 caesarome 2026-05-11T12:21:12Z