topic Offline, Amber Light But Checker States all okay! in Broadband

Offline, Amber Light But Checker States all okay!

John+MajorLee — Mon, 11 May 2026 05:41:45 GMT

Sitting here since 03:00 with Router on 3 lights only & the middle one is ANBER & had remained that way till now that I'm typing this at 06:38! Have ran the device checker & as usual says that everything is okay even though it's not & with all my devices that are always on the WiFi when home it currently states there is 0 Devices connected! Will be ringing g in for an explanation & what you as SKY are going to do about it?

Re: Offline, Amber Light But Checker States all okay!

Daniel0210 — Mon, 11 May 2026 06:00:54 GMT

@John+MajorLee wrote:
Sitting here since 03:00 with Router on 3 lights only & the middle one is ANBER & had remained that way till now that I'm typing this at 06:38!

@John+MajorLee

This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Can you clarify, is your Broadband now working okay?

Broadband Router offline Again since just after Midnight & still at 01:40n

John+MajorLee — Wed, 13 May 2026 00:38:42 GMT

BBroadband gone off again & Amber Light Back On & uet SKY Software says that all.is working when it isn't & locked me out of some of my programs & Apps ! So like the other day the Sky Checker is Saying That It Is All working when clearly it isn't & effected On Demand & the Internet Broadband , Still offline at 01:35

Re: Broadband Router offline Again since just after Midnight & still at 01:40n

Pinkpiglet3 — Wed, 13 May 2026 00:39:50 GMT

Hello, I’m having a similar issue. My WiFi has stopped working or connecting to any device

Re: Broadband Router offline Again since just after Midnight & still at 01:40n

Daniel0210 — Wed, 13 May 2026 02:47:49 GMT

@John+MajorLee @Pinkpiglet3
In view of the time you’ve both posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

@John+MajorLee

Your duplicate thread has been removed.