Wi-Fi no working

Marksteeluk — Mon, 11 May 2026 05:06:49 GMT

Hi, my Sky Broadband WiFi has stopped working.

On my Sky SR203 router, the Power and WiFi lights are green, but the Broadband (or Internet) light and Voice light are orange/amber. Devices can’t get internet. I've tried power of and on cycle and all wire connections to the wall have been checked and look fine

Re: Wi-Fi no working

HRyan91 — Mon, 11 May 2026 05:18:07 GMT

Mines the same woke up the internet test says it fine but it's just sitting on a green light no internet connection at all

Re: Wi-Fi no working

Ziggie — Mon, 11 May 2026 05:25:55 GMT

Mine too (GU10)... woke up and again it's off.

Has been intermittent since yesterday afternoon. This is very frustrating 😞

Re: Wi-Fi no working

Daniel0210 — Mon, 11 May 2026 06:05:53 GMT

@Marksteeluk @HRyan91 @Ziggie
The first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

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