topic Re: New hub in Broadband

New hub

Jenniferjenny — Sun, 10 May 2026 16:34:46 GMT

Not getting pictures and videos through WiFi on my mobile phone and iPad at home on WhatsApp, Facebook and Instagram. Only get pictures and videos when I switch WiFi off, using up my data on both iPhone and iPad. I've checked hub and had it tested with Sky, no issues apparently.

Re: New hub

caesarome — Sun, 10 May 2026 18:31:27 GMT

@Jenniferjenny wrote:

on WhatsApp, Facebook and Instagram.

If it just those three that are not working so you can load websites up then try adjusting your broadband shield settings. You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: New hub

Jenniferjenny — Sun, 10 May 2026 20:04:00 GMT

Hi Caesarome, I think you've resolved the problem. Thanks a million.