topic Re: Wi-Fi replacement Hub in Broadband

New wifi hub

jonto53 — Sun, 10 May 2026 15:48:20 GMT

I received a email around six weeks ago about receiving a new hub from you?

At the time I was on holiday and forgot all about it.
since coming home I have tried to open the message from you but I can not get the information to load.
Would it be possible for you to look into the mater.
Regards Derek.

Re: New wifi hub

Daniel0210 — Sun, 10 May 2026 15:54:34 GMT

@jonto53

I have moved your post to the correct board.

This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Give Sky a call to discuss the upgrade (dial 150 free from your Sky Talk landline).

Wi-Fi replacement Hub

jonto53 — Sun, 10 May 2026 15:55:37 GMT

Can I recieve a new hub as the old one receives no updates

Re: New wifi hub

caesarome — Sun, 10 May 2026 15:57:07 GMT

@jonto53

If the email was about ordering a replacement hub as the one you have got will not receive anymore updates then you should be able to use this link to order the free replacement:

https://sky.com/skyhuboptions

Re: Wi-Fi replacement Hub

caesarome — Sun, 10 May 2026 16:02:51 GMT

@jonto53

I have merged your question to the other post you made about this where it has been answered with a link to where you can order it from.