https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5272131#M564952 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2704112">@Shabaa</a>&nbsp;</P> <P>The app looks for issues in you area so will not flag up an issue if it is on your connection only.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 10 May 2026 12:44:26 GMT caesarome 2026-05-10T12:44:26Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5272119#M564949 My wifi is showing a red light on the box. The app saying there is no issue however my wifi isn't working Sun, 10 May 2026 12:32:24 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5272119#M564949 Shabaa 2026-05-10T12:32:24Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5272131#M564952 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2704112">@Shabaa</a>&nbsp;</P> <P>The app looks for issues in you area so will not flag up an issue if it is on your connection only.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 10 May 2026 12:44:26 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5272131#M564952 caesarome 2026-05-10T12:44:26Z