Slow / poor broadband

Russell30 — Sat, 09 May 2026 16:37:21 GMT

I have recently upgraded to the sky max router and now my internet connection is worse than before. Apps don't work, internet is patchy and doesn't reach very far around the house. The router is in exactly the same position and the range extender is plugged in but the service is worse than before. Why is this??

Re: Slow / poor broadband

caesarome — Sat, 09 May 2026 18:36:16 GMT

@Russell30

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Slow / poor broadband in Broadband

Slow / poor broadband

Re: Slow / poor broadband