topic No WIFI CONNECTION in Broadband

No WIFI CONNECTION

Ninaraws — Fri, 08 May 2026 00:23:12 GMT

Have rebooted many times followd troubleshoot methods advised but still nothing !!

Re: No WIFI CONNECTION

Daniel0210 — Fri, 08 May 2026 03:14:54 GMT

@Ninaraws
In view of the time you’ve posted it’s worth explaining that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

No internet again in the night

Ninaraws — Tue, 12 May 2026 00:09:10 GMT

It seems a pattern around 12-1am the wifi stops. There was maintenance work on Friday night into the early morning at 4.30am. And now again ? And was told they don't need to give notice to do routine maintenance work in the night as it's "less disruptive "

Re: No internet again in the night

Daniel0210 — Tue, 12 May 2026 03:39:50 GMT

@Ninaraws

I have moved your post into the thread you started a couple of nights ago. The answer is the same. It's better they do it at 1am than 1pm.