topic Re: Slow connection speeds in Broadband

Slow connection speeds

Ons — Thu, 07 May 2026 20:25:33 GMT

Hi, good evening. Every night at around 21:00 we start having problems with our WiFi connection. We are unable to stream movies because of constant buffering and slow connection speeds. This has been happening repeatedly in the evenings. Please can you check if there is a problem with our broadband line or network connection and advise on how this can be resolved?

Re: Slow connection speeds

caesarome — Thu, 07 May 2026 21:21:33 GMT

@Ons wrote:
Please can you check if there is a problem with our broadband line or network connection and advise on how this can be resolved?

As we are customers we can't but you might be able to by running this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Slow connection speeds

Ons — Thu, 07 May 2026 21:58:20 GMT

Broadband testing not available