topic No WiFi in Broadband

No WiFi

SamanthaR1994 — Thu, 07 May 2026 19:28:27 GMT

WiFi box flashing green, will not connect to any devices have tried all the tips on the chat page, hard restart, left unplugged for 10 mins then back in, everything

Re: No WiFi

caesarome — Thu, 07 May 2026 19:32:09 GMT

@SamanthaR1994

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No WiFi

SamanthaR1994 — Thu, 07 May 2026 19:39:18 GMT

I checked that, did the steps it suggested, and it still doesn't work 😕

Re: No WiFi

caesarome — Thu, 07 May 2026 21:14:49 GMT

@SamanthaR1994

Did you run the line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi

M50 — Thu, 07 May 2026 23:36:17 GMT

Router still flashing green after unplugging router