https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270335#M564504 <P>Due to have full fibre installed on the 29th June. Contract expires today. Got a call from current provider BT and offered me a deal. &nbsp;Spoke to sky CS and ask for order to be cancelled and asked for confirmation email which have not received. How do I make sure order is really cancelled? Thanks</P> Thu, 07 May 2026 15:18:54 GMT marie4148 2026-05-07T15:18:54Z https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270335#M564504 <P>Due to have full fibre installed on the 29th June. Contract expires today. Got a call from current provider BT and offered me a deal. &nbsp;Spoke to sky CS and ask for order to be cancelled and asked for confirmation email which have not received. How do I make sure order is really cancelled? Thanks</P> Thu, 07 May 2026 15:18:54 GMT https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270335#M564504 marie4148 2026-05-07T15:18:54Z https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270343#M564507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4663525">@marie4148</a>&nbsp;</P> <P>Does anything show here regarding the cancelled order:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></P> Thu, 07 May 2026 15:25:10 GMT https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270343#M564507 caesarome 2026-05-07T15:25:10Z https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270351#M564512 <P>No I cannot access account as cannot link account with sky id. BT retention tem transferred me directly to sky and I spoke to somebody and asked for a cancellation confirmation email which I did not receive, he was also going to process the £5 I paid when I process the order. Installation is not due until 29th June.</P> Thu, 07 May 2026 15:30:05 GMT https://helpforum.sky.com/t5/Broadband/Cancellation/m-p/5270351#M564512 marie4148 2026-05-07T15:30:05Z