topic Re: No Router Delivered in Broadband

No Router Delivered

FMcG — Thu, 07 May 2026 10:10:50 GMT

Royal Mail delivered an Ethernet cable only! No router, plug etc. Activation day tomorrow! Currently with EE. CS advised they can only look into this once activation is live! No internet until resolved.. Sky Glass so no TV, Hive & Cameras all down & EV uses wi-fi to send charge signal. Work from home! Not a great start to my Sky BB journey! Bet I get charged from activation day!

Re: No Router Delivered

caesarome — Thu, 07 May 2026 11:17:02 GMT

@FMcG

If you have been sent only an ethernet cable then it will be because the broadband hub you have can be used as you do not need another one. The ethernet cable will be used to plug into the back of it and the ONT that will be installed.

Re: No Router Delivered

FMcG — Thu, 07 May 2026 14:29:57 GMT

I have EE at present. Suspect when Sky is live (8/6/26) EE router will not function & I'll be left without internet until resolved.
Are you suggesting an EE router is compatible with Sky using the same Openreach line?

Re: No Router Delivered

caesarome — Thu, 07 May 2026 15:29:09 GMT

@FMcG

Sorry I misread your opening post so does anything appear here regarding the delivery of a broadband hub:

https://www.sky.com/ordertracking

If not you will have tyo call Sky to find out what is happening.