https://helpforum.sky.com/t5/Broadband/LOS-light-red/m-p/5270214#M564471 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546135">@Nikki171</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 07 May 2026 12:28:18 GMT caesarome 2026-05-07T12:28:18Z https://helpforum.sky.com/t5/Broadband/LOS-light-red/m-p/5270211#M564470 <P>Broadband has just gone down. Tried sorting it on app but main box on wall has a red light and unplugged and plugged back in and still red light.&nbsp;</P> Thu, 07 May 2026 12:16:27 GMT https://helpforum.sky.com/t5/Broadband/LOS-light-red/m-p/5270211#M564470 Nikki171 2026-05-07T12:16:27Z https://helpforum.sky.com/t5/Broadband/LOS-light-red/m-p/5270214#M564471 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546135">@Nikki171</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 07 May 2026 12:28:18 GMT https://helpforum.sky.com/t5/Broadband/LOS-light-red/m-p/5270214#M564471 caesarome 2026-05-07T12:28:18Z