topic Re: No WiFi in Broadband

No WiFi

Lyfe80 — Wed, 06 May 2026 23:32:55 GMT

Broadband check says my WiFi is fine but this is untrue and I've taken pictures to prove if needed. My internet is completely down despite resetting my hub twice. Worse thing is that when I'm checking your system tells me everything is fine!

Re: No WiFi

Jem18 — Wed, 06 May 2026 23:42:13 GMT

Mines not working either

Re: No WiFi

Mogsta22 — Wed, 06 May 2026 23:46:58 GMT

Mine not working- sky is rubbish at sorting this out

Re: No WiFi

abbbb1 — Wed, 06 May 2026 23:47:54 GMT

mine isn't working either at all

Re: No WiFi

Cat23531 — Wed, 06 May 2026 23:52:58 GMT

Mine"s down too despite Sky telling me it's all ok!

Re: No WiFi

Husky89 — Wed, 06 May 2026 23:57:38 GMT

Mines down now aswell went off randomly while watching a film

Re: No WiFi

Grapes52 — Wed, 06 May 2026 23:58:15 GMT

In the middle of streaming a box set then 12:30 total loss of internet service. Sky checker telling me all is good when clearly not, have now given up resetting etc as nothing working and clearly an outage beyond my house!

Re: No WiFi

jackkel123 — Wed, 06 May 2026 23:59:37 GMT

Mines also not working even after a full reset.

Re: No WiFi

HMC4 — Thu, 07 May 2026 00:03:31 GMT

No internet at all. Done the resets. No joy. Will be leaving Sky

Re: No WiFi

Nic1996 — Thu, 07 May 2026 00:06:33 GMT

Mine has just gone down too even thought it says online it's fine

Re: No WiFi

Lucas15 — Thu, 07 May 2026 00:09:43 GMT

Mines down too, despite checking the connection on my sky app and it stating its all connected and running smoothly. Iv'e tried resetting it as stated on the web 3-4 times hasn't brought me any joy what so ever. Mental.

Re: No WiFi

Nic1996 — Thu, 07 May 2026 00:15:24 GMT

Mines back on now

Re: No WiFi

carol63 — Thu, 07 May 2026 00:29:21 GMT

Mine not working either . Come on Sky communication is good , they should know .

Re: No WiFi

Riffy2 — Thu, 07 May 2026 02:34:00 GMT

Mine down run the test sky says all fine. I was a sleep and ring app said lost internet. I was so scared and the voice went off on the rota first other someone has cut my phone online and he's trying to break and then the Internet went. This is not acceptable. I'm scared to death.

Re: No WiFi

Daniel0210 — Thu, 07 May 2026 04:15:40 GMT

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.