topic Re: Network connection in Broadband

Network connection

Debbie08 — Wed, 06 May 2026 15:59:46 GMT

It looks like I do not have internet connection now

Re: Network connection

caesarome — Wed, 06 May 2026 16:05:55 GMT

If it has been working up to now the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Network connection

Simone85 — Wed, 06 May 2026 16:11:39 GMT

I also don't have network connection. LOS is highlighted

Re: Network connection

caesarome — Wed, 06 May 2026 16:14:59 GMT

@Simone85

Try the line test via the link in the post above.