https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5269576#M564283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677646">@Joanna121</a>&nbsp;the Loss of Signal Light means the ONT is not getting an optical signal. This requires action by the network operator who are either Openreach or City Fibre. Quickest way to get thst action is to run the Service Checker in the My Sky app overca mobile connection. Once that picks up,the lost connection which can take an hour it will tell you if Sky have been told sbout an issue affecting your line. If they haven't it will walk you through some checks before offering to book an engineer.</P> Wed, 06 May 2026 14:44:01 GMT Chrisee 2026-05-06T14:44:01Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5269546#M564275 <P>Hi. The los lights on red. I have followed the instructions to restart it but still red.&nbsp;</P> Wed, 06 May 2026 13:20:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5269546#M564275 Joanna121 2026-05-06T13:20:36Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5269576#M564283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677646">@Joanna121</a>&nbsp;the Loss of Signal Light means the ONT is not getting an optical signal. This requires action by the network operator who are either Openreach or City Fibre. Quickest way to get thst action is to run the Service Checker in the My Sky app overca mobile connection. Once that picks up,the lost connection which can take an hour it will tell you if Sky have been told sbout an issue affecting your line. If they haven't it will walk you through some checks before offering to book an engineer.</P> Wed, 06 May 2026 14:44:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5269576#M564283 Chrisee 2026-05-06T14:44:01Z