https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269420#M564239 <P>I have been sent a new hub, for which I am grateful, however I am warned that I must not install it before the activation date. Said date cannot be found anywhere, certainly not where SKY say it should be. I am just a bit weary of games like "Hunt the vital information"</P> Wed, 06 May 2026 10:15:45 GMT ewobwomco 2026-05-06T10:15:45Z https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269420#M564239 <P>I have been sent a new hub, for which I am grateful, however I am warned that I must not install it before the activation date. Said date cannot be found anywhere, certainly not where SKY say it should be. I am just a bit weary of games like "Hunt the vital information"</P> Wed, 06 May 2026 10:15:45 GMT https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269420#M564239 ewobwomco 2026-05-06T10:15:45Z https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269422#M564241 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/459520">@ewobwomco</a>&nbsp;frequent question while the packaging has thst warning it only applies for new installs you can swap the unit over whenever you want.</P> <P>&nbsp;</P> <P>Answer to the question in the title to your thread no not in my experience I havechad far worse from other companies I deal with.&nbsp;</P> Wed, 06 May 2026 10:19:11 GMT https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269422#M564241 Chrisee 2026-05-06T10:19:11Z https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269425#M564242 <P>Many thanks for the reply - all is clear now.&nbsp;</P> Wed, 06 May 2026 10:24:22 GMT https://helpforum.sky.com/t5/Broadband/Is-SKY-Customer-Services-the-world-s-worst/m-p/5269425#M564242 ewobwomco 2026-05-06T10:24:22Z