https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5269383#M564221 <P>Hello, we recently had Sky superfast internet fitted, there is a purple cable in the router but it wasn't plugged into the new white box that open reach installed, should it be plugged in? &nbsp;Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 06 May 2026 09:30:57 GMT MammaZo 2026-05-06T09:30:57Z https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5269383#M564221 <P>Hello, we recently had Sky superfast internet fitted, there is a purple cable in the router but it wasn't plugged into the new white box that open reach installed, should it be plugged in? &nbsp;Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 06 May 2026 09:30:57 GMT https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5269383#M564221 MammaZo 2026-05-06T09:30:57Z https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5269388#M564224 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677421">@MammaZo</a>&nbsp;</P> <P>&nbsp;</P> <P>If the 'new white box' has LEDs on it then it links to the Sky Hub over ethernet and the other cable isn't required.</P> Wed, 06 May 2026 09:41:11 GMT https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5269388#M564224 TimmyBGood 2026-05-06T09:41:11Z https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5271914#M564906 <P>Thank you so much for your help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 09 May 2026 23:31:10 GMT https://helpforum.sky.com/t5/Broadband/Purple-cable-not-plugged-in/m-p/5271914#M564906 MammaZo 2026-05-09T23:31:10Z